Earshot for account management
Account management
Catch the concerns that decide renewals, while the customer is still talking.
For account managers and CSMs running renewals, QBRs and expansions.
Before: you add
- Customer brief
- Goal for the call
- Risks you expect
After: you get
A debrief, a follow-up email and a recap your customer can open.
During: in your notch
● Concern heard
“Budget's tight this year.”
Try: “What would make the renewal easier to approve?”
1 · Before
Prepare in two minutes
Add customer brief, goal for the call, risks you expect. Upload your account notes or last qbr deck and Earshot reads it for context.
2 · During
One quiet signal at a time
Listens for budget, competitor, timing, product gap and more.
3 · After
A 60-second debrief
A debrief, a follow-up email and a recap your customer can open.
Quick answers
- How does Earshot help with account management?
- Before: you add customer brief, goal for the call, risks you expect. During: Earshot listens for moments like “Budget”, “Competitor”, “Timing”, “Product gap” and shows one short card, like “Concern heard: Budget's tight this year.” with a suggested line. After: a debrief, a follow-up email and a recap your customer can open.
- Who is it for?
- Account managers and CSMs running renewals, QBRs and expansions.
- Does Earshot record the call?
- No. Audio is turned into text a few seconds at a time and thrown away. Transcripts are off unless you turn them on, and the other person never sees Earshot.
- What do I need?
- Google Chrome or Microsoft Edge on a computer, with your call (Google Meet, Zoom, Teams or Webex) open in a browser tab. A Mac notch app is coming.
- How much does it cost?
- Practice calls are free. Live calls for account management cost $20 or €20 once, yours forever. Students pay $16 with a school email.
Guides for hard moments
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