How to respond to 'Our current tool works fine'
Your prospect says their existing tool or spreadsheet works well enough and sees little reason to change.
What they might say
- “Spreadsheets work fine for now.”
- “We're happy with our current tool.”
- “Switching sounds like more work than it's worth.”
What's usually behind it
Your prospect may genuinely have no pressing problem. They may also see switching as a bigger burden than the limits of their current setup.
What you can say
- Good to know it's working for you.
- I don't want to assume you need to replace it.
- What would have to change for you to consider something new?
Try not to
- Criticizing the tool they already use.
- Treating a small inconvenience as an urgent problem.
How Earshot helps in the moment
Earshot listens live, shows one short card with a suggested line to explore the current setup, and nudges you on pace.
More for sales discovery & demos