Refunds

You can get a full refund within 14 days of buying, no questions asked. This covers use-case passes, hour refills and team seats.

How to ask

• Send us a message from the contact form, using the email you bought with, and say what you'd like refunded.
• Our payment partner, Paddle, handles every purchase, receipt and refund. The money goes back to the card or account you paid with, usually within 5 to 10 working days.

What happens after a refund

The use case is removed from your account, along with any live AI hours you haven't used. Your call history, plans and recaps stay yours. Practice calls are always free, so you can keep using them.

After 14 days

Purchases are final after 14 days, except where the law gives you more rights: for example, if something you paid for doesn't work as described and we can't fix it. Then write to us and we'll put it right.

Your legal right to withdraw (EU and UK)

If you live in the European Union or the United Kingdom, you have a legal right to withdraw from a purchase within 14 days. Our 14-day refund honours that right in full: we don't ask you to give it up when you start using Earshot, and starting a call doesn't shorten it.