Earshot for user research interviews
User research interviews
Ask open questions, follow the interesting answers, and stop leading the witness.
For product managers, designers and researchers talking to users.
Before: you add
- Research goal
- Hypotheses
- Discussion guide
After: you get
Key moments, follow-ups you missed, and a research note draft.
During: in your notch
● Dig deeper
“I just hacked it together in a spreadsheet.”
Ask: “What made you reach for a spreadsheet?”
1 · Before
Prepare in two minutes
Add research goal, hypotheses, discussion guide. Upload your discussion guide and Earshot reads it for context.
2 · During
One quiet signal at a time
Listens for pain point, workaround, emotion, feature request and more, and nudges you with “Try an open question instead.”.
3 · After
A 60-second debrief
Key moments, follow-ups you missed, and a research note draft.
Quick answers
- How does Earshot help with user research interviews?
- Before: you add research goal, hypotheses, discussion guide. During: Earshot listens for moments like “Pain point”, “Workaround”, “Emotion”, “Feature request” and shows one short card, like “Dig deeper: I just hacked it together in a spreadsheet.” with a suggested line. After: key moments, follow-ups you missed, and a research note draft.
- Who is it for?
- Product managers, designers and researchers talking to users.
- Does Earshot record the call?
- No. Audio is turned into text a few seconds at a time and thrown away. Transcripts are off unless you turn them on, and the other person never sees Earshot.
- What do I need?
- Google Chrome or Microsoft Edge on a computer, with your call (Google Meet, Zoom, Teams or Webex) open in a browser tab. A Mac notch app is coming.
- How much does it cost?
- Practice calls are free. Live calls for user research interviews cost $20 or €20 once, yours forever. Students pay $16 with a school email.
Guides for hard moments
Also in this group